Understanding In-Depth About the Multi-Tenant Solution
"Multi-Tenant Solution" is the buzzword now a day. It is like the generic name for the simple yet very effective implementation of two-tier architecture where there are only two levels.
The tenants have their own facility with separate facility and payment. There are the hardware and software, technical support and so on.
The company owns the existing system with a service level agreement (SLA). And it manages the facilities with a separate provider.
Before doing anything, you need to create a corporate website. You can have a dedicated space on your website and let the company know what your customers want. You can also implement a form in the website for the company to offer the customers what they want.
For example, when you install a form on your website, you can show the customers their desired product from the existing inventory by having a separate field for this. You can also show the details of the new shipment to the customer as well.
Every way of working will be implemented in very different ways. The types of support you give can also be changed to accommodate the different methods that your customers are using. Thus, you can change the prices of the services to suit the needs of your customers.
You can see the increase in the traffic on your website to serve the customer better. So, you can implement a billing system where you have a separate billing system where the fees of the separate customers would be charged.
Now that you have the building blocks of an improved system, the next step is to train your staff about the way to follow the customer and use the information provided on the website to know the desired needs of the customer. So, they should know how to customize the information to suit the needs of the customer. This is done with the help of user guides that guide the employees on how to use the website.
The network monitoring solutions technology that was used for the building of the company can be shared with the different departments to use it. You should share the equipment that will enable them to use this software for their work as well. If you use the same system that your customers are using, you are sharing the technologies that are provided to your customers with your own employees.
Now, when you train your employees and the technicians, you must also teach them how to troubleshoot the problem of the customer. They can now maintain the facilities that are shared by all other departments in the company.
Your website can serve as the main tool for the customer information on the internet. You can encourage the customers to have their own websites to advertise about their business.
As a result, you can solve the problem that you have given to the customers. When this happens, you can even ask the customers to pay the fees to their own dedicated site.